EXCHANGE POLICY — Visceral Corp
This exchange policy is valid as of July 2024.
If you are not satisfied with your product or regret your purchase, you may request an exchange or a return within 7 days of the order being delivered to your address.
The product must be in perfect condition with no signs of use, that is, in the same condition you received it. It must also be in its original packaging.
Send an e-mail to [email protected] with your full name, order number and the reason for the exchange. We will get back to you with everything you need to complete it.
For exchanges due to defects, we cover the shipping costs both ways (return and resend).
For exchanges due to preference (design, size, fit, etc.), shipping is paid by the customer.
If you change your mind, you may also return your order within 7 days of it being delivered to your address.
Send an e-mail to [email protected] with your full name and order number. You will be refunded within 30 days of the date we receive the returned products. The refund will be issued to the same payment method you used in our online store, at no additional cost to you.
Under Brazilian law, for items with manufacturing defects you have the right to request a return within 30 days of the order being delivered to your address.
Send an e-mail to [email protected] with your full name, order number and details about the defect (a description with photos or videos). We will review your case within 30 days of the date we receive the returned products. The refund will be issued to the same payment method you used in our online store, at no additional cost to you.
As established by the Brazilian Consumer Protection Code, shipping costs for change-of-mind returns or manufacturing defects are covered by our store through reverse logistics.
After your exchange or return request, you will receive a shipping authorization code by e-mail and must drop off the item at a Correios (Brazilian Post) office. We do not cover packaging costs, so we suggest reusing the packaging your order came in (if undamaged) or a suitable box that protects the items in transit.
If you have any questions about our exchange policy, please contact us at [email protected] or on WhatsApp at +55 (11) 96767-2957.
